Terms of Service

1. Services

We provide AI Audit services, and — where engaged following an audit — ongoing operational systems covering lead capture, compliance automation, and branch operations for estate agencies. The specific scope of each engagement is defined in a written Statement of Work or service agreement countersigned by both parties.

We reserve the right to decline any engagement at our sole discretion.

2. Fees and payment

The AI Audit fee of £750 is invoiced in full before work commences and is credited in full against any subsequent service you commission within 12 months of the audit date. It is non-refundable once the audit has begun.

Monthly retainer fees are invoiced on the first working day of each calendar month and are due within 14 days. Build fees (where applicable) are invoiced per the payment schedule in the Statement of Work. All fees are stated exclusive of VAT. Where VAT applies, it will be added at the prevailing rate.

3. Intellectual property

On receipt of all outstanding fees, you own all deliverables produced specifically for your engagement (written reports, configured workflows, custom integrations). We retain ownership of any general methodologies, frameworks, or proprietary tooling we use in delivery. Nothing in these terms prevents us from working with other clients in the same industry.

4. Confidentiality

Both parties agree to treat as confidential any non-public information received from the other party in connection with an engagement. This obligation survives termination of the engagement for a period of three years, except where disclosure is required by law or where the information has entered the public domain through no breach by the receiving party.

5. Cancellation

Either party may terminate a monthly retainer with 30 days’ written notice. Notice must be sent to info@aipartner.london. Fees for the notice period remain due. Project-based engagements are governed by the cancellation terms in the relevant Statement of Work.

6. Limitation of liability

Our total liability to you in connection with any engagement, whether arising in contract, tort, or otherwise, shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim. We are not liable for any indirect or consequential loss, including loss of profit, revenue, or data.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

7. Data processing

Where we process personal data on your behalf as part of delivering a service, we act as a data processor and you act as the data controller. A data processing agreement will be provided as part of your service agreement. Our approach to personal data is set out in our Privacy Policy.

8. Warranties

We warrant that we will perform services with reasonable skill and care. We do not warrant that any system we build will be free from defects, or that it will produce any specific commercial result. Projections and estimates provided in audit reports are illustrative, not guarantees of outcome.

9. Governing law

These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

Questions about these terms should be directed to: info@aipartner.london
AI PARTNER SOLUTIONS LTD
Suite RA01, 195-197 Wood Street, London, E17 3NU